Terms and Conditions
Payment is due, in full, in advance of the event. We accept cheque, Interac transfer, Visa and Mastercard.
The prices and contents of the menus are subject to change, until the booking is confirmed.
Children under 12 will be charged 40% of the regular rate on buffets
Date Reservations: A non-refundable date reservation fee is required to reserve a date. It will be applied as a credit to your final invoice. Your date is not confirmed until date reservation has been made. The date reservation fee is approximately 10% of the quoted total.
Other Deposits: Please inquire. Deposits vary based on the complexity of the event.
For large and peak season events - cancellation may be subject to the following fees
- Less than 3 days notice - up to 100%
- Less than 7 days notice - up to 70%
- Less than 14 days notice - up to 50%
- Less than 30 days notice - up to 20%
Any additional costs incurred the day of the event will be billed after the event.
The following is required to be provided by the dates specified for large events and wedding:
6 WEEKS AHEAD
Guest count and itinerary. We will still be able to accommodate changes, but this is required so we can allocate the appropriate amount of staff and equipment for your event. If you need assistance with your itinerary, let us know and we will send you a sample itinerary to guide you. Changes +/- 20 of the quoted group number may require a new quote and are subject to availability.
Special service requests (assistance with cake, water on tables...)
4 WEEKS AHEAD
Menu finalization and special meal requests (vegetarians, vegans etc..)
Onsite contact and phone number for the day of the event. For weddings, this shouldn't be the bride or groom.
Updated payment information, if needed.
2 WEEKS AHEAD
Last call for changes in guest numbers (not to exceed more than 10% +/- of previously submitted number) and special requests.
Staffing
Unless noted as included staffing rates are billed hourly and subject to a three hour minimum and travel time if applicable.
Higher rates will apply to statutory holidays, special occasions (NYE, Halloween etc...), late nights and/or early mornings.
Time and staffing requirements will be determined by Little Piggy in consultation with host / planner.
Adequate staffing is important to ensuring a seamless event.
Rentals
Unless otherwise stated, rentals of dishware, glassware, linens, tents, dance floors, delivery of rentals are not included. We can arrange rentals on your behalf. A 20% service charge will be added to the cost of the rentals.
Prices do include all chafing dishes, bowls, platters, trays, serving dishes and utensils for full service, staffed events
If your venue has its own plates and cutlery a dishwashing fee may be applied
PICK UPS AND DELIVERIES
Minimum order for delivery is $150 (before tax) in the city of Victoria for deliveries Monday - Friday. Discounts can not be applied to orders that are below minimum order. Weekends may incur higher minimum orders subject to time of year.
Peak season and locations outside the city of Victoria, will incur higher than normal minimum orders.
Delivery - We deliver between 830am and 6pm. If you need delivery outside of these times, we can normally accommodate special requests, may be subject to a small additional fee.
Delivery fees apply to all orders unless otherwise noted. Scheduled pick ups, special deliveries and deliveries to locations outside the city of Victoria are subject to additional fees, usually between $6-$30 depending on time of day, day of the week and distance.
We recommend booking at least 7 days ahead or more to avoid disappointment. A minimum 24 hours notice is required for catering orders.
Reuseable equipment use may be subject to a deposit and for locations outside the city of Victoria, a pick up fee. Equipment will be picked within 1-2 business days unless an alternate arrangement has been made. It is the clients responsibility to ensure equipment is available for pick up. Equipment that is not returned may be subject to a replacement charge.
Gratuities
We do not auto-grat our clients. We instead charge a higher hourly rate for onsite staffing. This method ensures a reliable rate of pay for staff, better value and transparency for clients and less paperwork for admin staff. That said, if our staff exceed your expectations you are welcome to provide a cash tip to your event staff directly. This money will be distributed among all the staff onsite, at the time of the event.